A social post by an online trader known as Vintage Sac MY has gone viral on Facebook since yesterday (Thursday, 7th April). In the post, they claimed that a Lalamove delivery man had stolen a luxury Louis Vuitton bag worth over RM6k.
According to Vintage Sac MY, they had requested for Lalamove to assign a driver to deliver a Louis Vuitton Locky BB Parcel in Blue Jean to their customer. However, it was not until a few hours later when the seller realised that the luxury item had gone missing.
“We were a loyal customer of Lalamove who supported them since the very first day of our business. However, a recent incident has proved us wrong, and that we suffered a loss of RM6,500 for trusting Lalamove. On 26th March 2022, upon our client’s request, we ordered Lalamove to deliver a Louis Vuitton Locky BB Parcel in Blue Jean in a sealed parcel, and Lalamove assigned us a driver,” the online seller wrote, seemingly dismayed by the incident.
However, the online seller went on and claimed that the parcel was never delivered to the customer. Not only that, they also said that the Lalamove delivery man had also gone missing. They then reached out to Lalamove in hopes to find out what was going on with the parcel. “Lalamove told us that they are looking into it and calmed us down. They also assured us that they will compensate for our loss,” they wrote.
They added by writing, “At this point, we still naively thought that Lalamove will uphold their promise in compensating us. After 3 days and numerous follow ups from us, Lalamove finally emailed us. Their email however, does not make much sense. We were dumbfounded by their reply, particularly the mention of insurance coverage. We double checked Lalamove app thoroughly and could not find any option of purchasing insurance coverage.”
Furthermore, the admin of the Facebook account said that the parcel delivery service only offered a compensation of RM400, which only makes up 10% of their loss. “Does that mean as a victim, we still have to bear the loss of more than RM6000 on our own? Not to mention that the RM400 is in the form of Lalamove credit which will go back to them should we utilise it. Unfortunately after several communications with Lalamove, that is the cold reality,” they added in their post.
Following the unexpected occurrence, Vintage Sac MY had to return RM6,500 to the customer on that same day, and apologised for what happened. They also revealed that they have already lodged a police report for the incident, apart from asking the public to be more cautious when selecting delivery service.
Have you encountered such instances where the parcels you ordered have gone missing? How did it go?
