As convenient as they can be, e-hailing services can also take so much of our money, especially during peak hours. Last year, users were not satisfied with Grab’s drastic price increase during peak hours despite the company not making any changes to the fare structure.
But due to the limited number of drivers at the time, we understand that they also need to make ends meet somehow. Things seemed to have calmed down throughout the rest of 2022 but apparently, a new price increase has recently been announced. Here’s what you need to know:
Earlier this week, Grab Malaysia announced an update in its fare structure. According to the announcement on the official website, the e-hailing service has now effectively increased its Grab Ride price during peak hours in the Klang Valley since 16th January. While this may not sound like good news to users, the reason behind this decision is to compensate the driver-partners.
Simply put, the drivers will be paid fairly when giving the passengers a ride to their destinations during these rush hours. Apparently, the company’s driver-partners have complained about the poor compensation for their time spent in traffic. Due to that, Grab has revised its fare structure so that the fares are based more on the driver’s time spent rather than the distance taken.
So just how will Grab driver-partners be fairly compensated for the peak-hour trips? The e-hailing platform provided precise information regarding the new changes in fares on the official website. Below are some screenshots of how the fares will be calculated:
For Grab users, don’t worry. You’d be glad to know that the average fare will still remain the same with the usual slight increase or decrease depending on the traffic. For both users and driver-partners, you can read more about the new fare structure when you visit Grab’s website.
Source: Grab
