Just today (12th October), up-and-coming low-cost airline MYAirline dropped a bombshell that caused shockwaves across the nation. Apparently, they made an unexpected announcement declaring they were suspending all operations, effective immediately.
While this news shocked many, it was also a source of frustration for others, especially those who had flights scheduled today. One in particular, Maira aka @/puteriibalqiis, took to Twitter to vent her disappointment and share the aggravating experience.
“Please don’t do (this) to people,” she started in her Twitter post. “I was already at KLIA waiting to check in my baggage (for) a flight at 7.30am this morning.” Maira explained that she had been at the airport as early as 4 am and waited till 5.40 am. But, she noted there were no workers present anywhere and all MYAirline counters were closed. “All passengers were waiting like idiots, you know?” she added.
Maira also reprimanded the airline, saying they should have informed their passengers earlier and asked for a refund. “I had to buy a new ticket (as I) urgently had to get back to KK,” she shared. “Many others were in the same boat as me. It was sad to watch.” Reportedly, Maira had been lucky enough to secure another flight on such short notice, however, the price exceeded over RM500.
The Twitter user pointed out that many elderly folk had been waiting at the airport with her when the news finally dropped. “Please don’t be so irresponsible (and) inform us at the last minute,” she added. Maira also shared that the situation had left her speechless as there had been no notification from the airline, nor were there staff on hand to inform them of the issue, leaving passengers running around to find out what was going on.
Several later commented that the MYAirline had only notified passengers around 1 am by email. However, majority of passengers were already waiting at the airport. Additionally, they only made the announcement on social media around 6 am, despite having a flight scheduled at 7 am.
Thankfully, KLIA staff were on hand to help stranded passengers, but ultimately made it clear they still needed to contact MYAirline. Allegedly, prior to the social media announcement, they too had no idea the MYAirline flights had been grounded.
According to China Press, Maira later shared that she had been able to check in her baggage for the flight. She also pointed out that the website had apparently still been operating then, allowing others to purchase flight tickets.
Currently, MYAirline has restricted comments on their Facebook and Twitter, but have asked their customers to reach out to them via email. This has left many doubtful of their efficiency. Other airlines, like Batik air and AirAsia, are also offering their services to those who have been affected.
Well, like many others, all we can do now is await further updates from MYAirline to see what its future holds. In the meantime, we sincerely hope all affected will be able to resolve their flight issues adequately.
