It’s no surprise that many have complained about the broken down escalators at various LRT stations every so often. While not as often, the lift at some stations also experience breakdowns from time to time. Back in July, a blind couple and their children called for help after being stuck in a lift at Bandar Tasik Selatan.
The same thing, unfortunately, happened again to another family and this time, they were stuck for nearly 1 hour in the enclosed space. Here’s what happened:
Just this week, a woman who goes by Annie Kang posted on Facebook to share her family’s experience of being stuck in a lift at Damai LRT station. According to her post, they were taking the lift to go to the upper floor when it suddenly came to a sudden halt. The family of 6 were stuck for 45 minutes.
Unfortunately, neither the lift’s emergency bell nor the intercom were functioning. When they tried dialing the emergency hotline provided in the lift, it went straight to voicemail. Worried for her family’s safety, the local woman banged on the door to alert passersby that they were stuck. Thankfully, someone heard them and immediately informed the staff.
However, the staff only managed to pry the lift door open enough to pass on a message that technicians were on their way. After much waiting, technicians arrived and managed to get the lift doors to open once more. The suffocating experience left Annie wondering what would’ve happened if an elderly or disabled person were to be stuck in the lift instead of them since the service is meant to be prioritised for these groups of people.
Annie clarified that she was not looking to place the blame onto anyone for what happened, but she did tag RapidKL and Transport Minister Anthony Loke to look into this matter so that the system can be improved. After her story went viral, RapidKL replied to her post, apologising for the incident and informing her they are taking immediate action to prevent such incidents from happening again in the future.
“Our maintenance team is diligently working to implement the necessary measures to enhance the reliability of our lift systems. Once again, we sincerely apologize for the distressing experience you had to endure,” the statement reads. Let’s hope no one else will experience this terrifying ordeal again.
Sources: Facebook, Sin Chew Daily
