Working in the Food & Beverage industry is not easy. One of the hardest things to deal with is how demanding customers can be. Some are willing to just climb into the kitchen and prepare their meals themselves. Some will throw tantrums for the most ridiculous reasons. There are also those racist customers telling staff to “go back to their country”.
It’s true, there are times where it was the restaurant’s fault for giving you the wrong order or the way they serve you may be considered rude or inappropriate. This customer was not at all satisfied by how this KFC branch served his order but was he in the right though? Let’s find out:
If the restaurant got your order wrong, you can just simply point it out to them and request for them to return with the food you asked for. There’s no need to go into full rage but it appears this man couldn’t hold his anger in. A TikTok video reposted on Facebook by user Sugu Pavithra Cooking is currently going viral with almost 700k views.
The man filming the video was apparently upset by how the KFC staff handled the serving of customers’ meals. He asked one of the staff to clarify why the fried chicken was served on the wrapping papers that is usually used to wrap the rice. The staff explained that they’ve run out of the box packages to pack the chickens in, so they resorted to place them onto the rice wrapping papers.
We can hear the man’s anger build up as he said that he paid a good amount of money only for his food to be poorly served to him. He then proceeded to point out how unclean the trays were. Reactions to the video have been mixed with some agreeing with the angered customer while others believe that he’s barking up the wrong tree.
After the incident went viral, KFC management reached out to SAYS and shared their statement regarding the issue. “KFC Management takes this matter seriously as food hygiene and safety, and customer satisfaction are of utmost importance to us. The necessary remedial actions have been taken to address this matter with frontliner training reinforcements in ensuring that we deliver to our best quality standards,” the statement reads.
It was also mentioned that the restaurant thanked the customer for bringing this matter to their attention. Do you think the man’s anger was justified or was he overreacting?