Kentucky Fried Chicken (KFC) has come under fire again over its alleged poor service. Remember the incident involving the disabled female TikToker? After her post went viral, the company personally apologised to her.
This time around, a particular customer took to social media to vent about receiving a different side dish in lieu of an out-of-stock menu. It was later reposted on Food Porn Malaysia’s Twitter page, before it went viral online.
“Dear @KFCMalaysia. If your food is out of stock, why is that option still available? I’ve heard that they were running out of fries and potato wedges nationwide. I ordered the same dish thrice, only to receive sesame balls. The other day I ordered chicken, but they gave me buns instead,” the caption reads.
In the same posting, the customer also shared a note supposedly written by one of the KFC staff, which explained the unfortunate situation that occurred. The message is read as follows; “We are running out of fries and wedges :) Sorry! We’ve switched them to black sesame balls. For your next order, you can choose either mashed potato or nuggets (as your side dish).”
As revealed in one of the screenshots provided by the social media page, the customer is believed to have placed their order at a KFC outlet in KL Sentral (via the FoodPanda app). “Just take a look at other KFC branches. If the items are not in stock, they won’t show it in the menu,” they expressed. To make matters worse, they also revealed that although they’ve already lodged a report on this matter, no follow-up action has been taken by the FoodPanda team.
Tengok Kfc cawangan lain, kalau benda tu contohnya tak ada stock ke apa dia tak akan letak. pic.twitter.com/VO8DzYECsh
— FoodPornMalaysia (@MalaysianFoods) March 8, 2022
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Scrolling through the comments, a handful of netizens revealed that they had also experienced similar cases with the aforementioned KFC restaurant.
Update (Wednesday, 9th March, 6pm):
It appears that apart from running out of potato-based dishes, KFC is also experiencing further chicken shortages in some of their outlets across Klang Valley. In response to a Twitter user who tweeted about the matter, the fast food chain explained that their company is currently affected by supply chain disruptions caused by the global pandemic.
“We are sad to announce that due to supply chain disruptions caused by the pandemic, KFC is also affected. This unexpected situation has resulted in items on our main menu being out of stock. We are working hard to find alternative solutions,” they stated.
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