Now, with the new interface of the MySejahtera application, it is to no doubt that it might be a tad bit easier for many of its users to tap their way through the application. However, while this update is essential in ensuring a smooth transition to enter premises, this is not all that could be done. There’s definitely more modifications needed in the application to promote a more user-friendly interface. With the widespread usage of state-centric applications such as the Selangkah application by the Selangor state government, more integration is definitely needed to ensure that the Selvax programme for instance could be successfully incorporated without much hassle into the MySejahtera application.
Recently, various individuals have been voicing out their concerns regarding the obstacles faced by them in getting their digital vaccination certificates just because they chose to go along with the Selvax programme! Due to this frustrating undesired after effect, they have not been able to dine-in at restaurants or experience the privileges of a fully vaccinated individual. This causes them to have a dependency towards delivery services which isn’t a bad thing but perhaps, the fully vaccinated might want to go out and about without having some sort of dependence towards other individuals or entities.
So, here’s a roundup of more things that would be essential in making this application a travel-friendly one, in the future too!
Ease Of Rectification Of Mistakes In Updating MySejahtera Vaccination Information
Many individuals have complained of their names or IC numbers being wrongly input into the MySejahtera application — leading to the failure of loading digital vaccination certificates. This has prevented them from experiencing the privileges of those who are fully vaccinated — a problem which could have been resolved via a simple deal via the MySejahtera helpdesk.
The Issue Of Identity Theft
This issue is most common amongst foreigners who’ve had their passports used to register another person for vaccination, hence, the dilemma of identity theft. Subsequently, these individuals could not change their status at PPVs albeit themselves being fully vaccinated!
On The Issue Of Users & Their Dependents
With most adult children forcing their reluctant parents to take the vaccine, it is a norm to track their parents’ vaccination status by putting them as a dependent on their respective MySejahtera applications but the problem that arises seem to be more complicated in comparison to convincing their parents to get the vaccine itself. These children face difficulties in transferring the digital vaccination certificates to their parents if they don’t live nearby or together. This had led many parents to be unable to enjoy the privileges of a fully vaccinated person!
Trouble From Overseas
Now, if an individual has received his or her vaccination from overseas, entering Malaysia is most likely cumbersome. You’d have to go to the nearest district health office and would take around four to five weeks. This impractical process has been delaying many people from enjoying the benefits of being fully vaccinated. It should instead be done via online verification and “interoperable” block-chain recognition where possible.
The Case Of Post-Covid Recovery
Now, for individuals who have been Covid-19 positive might have had an issue post-recovery if they don’t report his or her status daily. As an aftermath, MySejahtera would reflect their status as being positive even after their 14 days of quarantine. In the midst of handling a busy day of working from home topped up with Covid-19 symptoms, individuals infected with Covid-19 might easily forget to update their daily status regularly on MySejahtera. This problem could be simply solved via an interface in MySejahtera which enables the helpdesk to call the person the next day itself in the case of the individual forgetting to update their daily status
Overseas returnees should have a shorter quarantine time or be allowed to quarantine at home if they are fully vaccinated. This would require a faster processing time by the Health Ministry, actually. The MySejahtera vaccination status would be updated more quickly too.
Allowing those fully vaccinated to travel to countries with a lower number of cases would require timely updating of the MySejahtera digital vaccination certificate and if in the case of foreign tourists in Malaysia, the Malaysian government could consider issuing temporary vaccination certificates to tourists who have been fully vaccinated abroad so, they could travel and roam around freely in Malaysia — similarly to locals who are fully vaccinated.
Features Such As Artificial Intelligence & Chatbots
Well, with an increasing number of MySejahtera users complaining that they’ve been facing technical issues, it is indeed necessary to increase the capacity of MySejahtera Helpdesk and Hotline, including the use of technology such as artificial intelligence and chatbots. At least for now, the additional funds spent on MySejahtera would be justified with the integration of these features!
Digital Contact Tracing
The MySejahtera application should at least have the proper capacity to trace at least 80% of all close contacts within 24 hours and provide better alert notifications of possible close contact immediately and advisory on the next step of action. This would prevent a sky-rocketing number of cases in Malaysia.
Nevertheless, these much-needed modifications might be a bit too daunting in the midst of the vaccination program but it’s advisable to rectify all of these before reopening state and international borders. Hopefully, swift action would be taken to modify the MySejahtera application with more useful and user-friendly features!
Source: The Vibes