With dine-in services being allowed for fully vaccinated individuals in all phases of the National Recovery Program (NRP), for sure, a lot of people would look forward to eating at their favourite food outlets especially after almost half a year of not leaving their homes! Many people would definitely look forward to a good dine-in experience but unfortunately, things don’t always happen as planned.
Well, just recently a dine-in customer was not happy over the service provided as they found cockroaches in their meals at Sushi King! This customer then proceeded to post the entire incident on TikTok. Instead of an apology, the well-known franchise allegedly blocked the person’s account and prevented the person from tagging them in any of their posts.
As an apt response to this incident, local actress Sweet Qismina chided Sushi King’s irresponsible behaviour on her Instagram page. She said, “What is this, Sushi King Malaysia? I am a fan of sushi and sometimes, I’ve bought food from you via Grab. This is not funny.” She also added an almost-vomiting emoji to give emphasis towards her emotions after knowing this.
This issue came to light after Twitter user, @ShaffiPotter uploaded a video of the person’s TikTok video, and tagged Sushi King in it. The most frustrating part was when Sushi King decided to block the Twitter user for seeking an explanation! The tweet is currently unavailable.
Sushi King has released a statement regarding this matter. In their statement, they said, “It has been brought to our attention that a customer recently had an unpleasant encounter with pests in our outlet at Centre Point, Kota Kinabalu, Sabah. This is absolutely against our strict hygiene standards and we sincerely apologise for this truly unacceptable experience. We have immediately launched a fierce war on pests which includes thorough cleaning and sanitisation of the outlet. The outlet will remain closed and only reopen after it satisfies all sanitary requirements. We are also making sure that all cleaning SOPs are being carried out in every outlet before they are ready to open.”
Update (29th August):
Sushi King has reached out to us to clarify 2 things:
- The management acknowledged a major cleanliness slip on their part in regards to the outlet at Centre Point, KK, they have since personally reached out to the aforementioned customer.
- The management also clarified that neither the customer nor Twitter user @ShaffiPotter were blocked on Instagram as previously alleged.
“We sincerely regret the hygiene failure on our part in this situation. And we assure our customers and the public that we are committed to setting things right with immediate action taken. However, we also hope and truly appreciate that the news reflects the actual situation,” the Sushi King rep added.