There was an uproar among the internet community yesterday (Tuesday, 3rd August) after a post made by a bundle clothes seller in Wangsa Maju went viral on Twitter.
The man took to his social media account earlier on Monday (2nd August) to call out the staff of the parcel delivery service J&T Express branch in Setapak over their irresponsible work. He discovered that the clothes he bought from his friend arrived in a shockingly “different” condition.
Aku beli combo pakaian harga rm1.5k sampai jagung busuk. Ni bukan masalah sender salah post, tapi staff J&T sendiri buat kerja mencuri brg customer. Aku pelik knp nk hold sampai 1 minggu sedangkan brg dh ada di LDC Setapak 603? Selanjutnya sambung di bawah comment @jntexpressmy pic.twitter.com/A51hor5SuK
— AAAAL (@AidilLatiff) August 2, 2021
“I bought a combo of clothes for RM1.5k, but the ones that arrived were a few stacks of spoiled corns. This was not the sender’s fault of delivering the wrong item. It’s weird, why they’d want to keep the item for a whole week, when it’s already there at LDC Setapak 603?” the Twitter user @AidilLatifff expressed.
Aidil also added in another thread, “There’s even a double tracking. This is obviously done by the staff at @jntexpressmy LDC Setapak 603 branch. Everyone, please be careful when using the J&T Express courier service.” As seen in the photos and video shared by the netizen, he had received the items with an address which was different from his actual address.
— AAAAL (@AidilLatiff) August 2, 2021
The victim, on the other hand, assured everyone that he didn’t put the blame on the seller, as he stated that he’s already familiar with them and believes in their honesty. In fact, Aidil who regularly deals with the seller also informed that they also showed pictures and videos of the items to him before making the delivery.
Scrolling through the replies, many netizens revealed that they had also experienced the same terrible situation with the aforesaid J&T courier branch in Setapak. @mosyamsulbakri revealed, “I bought a jar of ‘muruku’ from my friend. When it arrived, I noticed that the container was half empty. While the jar cover was simply replaced by a bubble wrap.”
Check out the other comments left by social media users here:
Saya pun terkena harini, saya beli muruku dgn kawan, satu balang. Sampai kt saya, muruku dh tinggal half. Penutup seller seal guna tape n bubble wrap, tulis nama saya. Sampai kt saya, isi dh hilang separuh, penutup xde seal, bubble wrap dia wrap balik, n tulis blik nama saya pic.twitter.com/IpUR8ZyYcT
— mesoltroye (@mosyamsulbakri) July 4, 2021
sama lah setapak ni, dah on hold dari bulan lepas 😭 pic.twitter.com/nJacgKJN1T
— zii jia’s wife 🏴 (@youknowwhocry) August 3, 2021
same case with me. customer order bread enhancer tapi yang sampai aloe vera dan ada airway bills orang lain. kotak dah hancur dan obviously memang diorang tukar. dah pergi report kat j&t, diorang just suruh minta refund je kat seller ewhahhh pic.twitter.com/xv8A46aTZG
— Putewi (@puterizull) August 3, 2021
Ye J&T mmg babi, Complain buat kering je xnak reply. Aku dah tak balik raya dowh!! Menangis mak and akak aku dapat gambar ni.. pic.twitter.com/T5QdbDLiFD
— AbamBotak™ 🕊 (@QueHarieyszKhan) August 3, 2021
In a more recent update by Aidil, he revealed that the video of him venting on the J&T Setapak branch staff has been taken down due to the high number of reports on Instagram. He responded, “As a consumer, I have the right to voice out about this matter. If @jntexpressmy doesn’t take any action, then believe me, many users will turn to other courier services. Please take note.”
Apparently, this wasn’t the first time J&T Express became embroiled in such controversy. Previously, local songstress Shila Amzah decided to publicly call their staff out for messing with her parcel. Read the full story here.