Actress Nabila Huda recently opened a new food stall called Waroeng Isabella, inspired from the title of famous hit song “Isabella” performed by her father’s band Search.
The shop was opened late last year and the reception has been fairly good so far, until one customer complained that she had to wait for 2 hours for her food, and what more, it didn’t met her expectation.
Makanan waroeng Isabella is har-har hambar. Tunggu 2 jam, tapi mediocre gila. Expectation v reality. In other words, overrated. My personal experience has been bad pic.twitter.com/jM4GXCG1SkADVERTISEMENT
— Aliaaaaaa (@cikedik) January 12, 2019
What’s even worse is that Nabila didn’t respond properly to the criticism she received. Instead, she went on a long Twitter rant explaining why customers needed to wait for 2 hours, and she didn’t explain it in a nice way.
Her behaviour infuriated Twitter netizens even more because not only did the actress not apologise for the bad service, she also refused to accept feedback and criticism with an open heart.
Hambar ke?ikan gurami ni punya besar,harga rm15 kata hambar?crack!would you spend a meal of Big Mac dekat McDonald’s walaupun Kau tau rupa dia tak sama Dalam gambar?but sis,tu McDonald’s,ada aircond ada proper Seat. Yang awak dtg tu,warung,food court.. https://t.co/HWBIcvu7Qn
— Nabila Huda (@abilsuhaimi) January 13, 2019
Wow im actually quite shocked this came from Nabila Huda. Its common sense. 2 hours is too much. Hell even waiting for an hour can ruin your appetite and mood. Rude. https://t.co/mwl1QBN3pD
— myathebee ? (@myakamal) January 14, 2019
Nabila Huda’s being all defensive and can’t take the cristism well. Instead being a bigger person by replying nicely, she went meroyan and replied with invalid points. Dia nak juga lawan and betulkan apa yang dia rasa betul.
How she reminded me of someone.
— ❀ (@annajjay) January 14, 2019
They way Nabila Huda responded to the customers through her tweets is actually not a surprise. We all been knew she’s uhm….loud? No? (Not forgetting that she could have respond it in a better way)
— issa tea (@IzzatiTaufek) January 14, 2019
Yes, I've served thousands of chinese & most of em will complain over a 10 mins wait ??♀️ this nabila huda chick doesn't know shit how to handle a restaurant/customers.
— Zaba (@zabedabedoo) January 14, 2019
After the backlash, Nabila Huda has since openly apologised on Twitter for the lack of service and bad experience from her customers. She promised to improve the service at Waroeng Isabella.