As a customer, you’d expect the best service from any store. Unfortunately for local influencer Prince Syed Shahid, he and his wife experienced rude service at a jewellery store, evoking criticism towards the brand.
The media personality recently shared a video on his TikTok, detailing his recent experience at the Haniffa Jewellers store in Kuala Lumpur. In his video, Syed revealed that he and his family visited the store to get new gold jewellery for his wife for the coming Raya celebrations. However, while the couple were in the store, they received rude service from the female staff.
One notable interaction was when Syed asked to look at one of the gold rings on sale. Shockingly, the staff threw the ring onto the counter in front of Syed’s wife, Fatin Syazwani. After a few more rude interactions, Syed and his family left the store in anger. In his video, the influencer lamented the staff’s terrible behaviour, arguing that the couple were treated poorly because of their plain outfits.
Syed claimed that he had planned to spend RM90,000 at the store but didn’t want to shop there anymore because of the terrible service. Netizens have since reacted to the video, echoing the influencer’s anger. Syed never mentioned the store’s name in the video. However, the comments revealed that the shop mentioned was indeed Haniffa Jewellers. Many also said they won’t visit the store after seeing how the staff treats customers.
After Syed’s video went viral, Haniffa Jewellers posted their response on TikTok. In the video, a representative from the company issued an apology on behalf of their staff member. The company also said the staff has since been transferred to another branch and will face disciplinary action after an internal investigation. However, netizens weren’t satisfied with the apology, saying the female staff should be apologising.
Syed said Haniffa Jewellers’ has contacted him regarding his experience. In the meantime, he shared another video of him shopping at Joyalukkas in Kuala Lumpur and praising their service. Netizens have since used the new video to mock Haniffa Jewellers for losing a huge potential sale.
Watch the Syed and Haniffa Jewellers’ videos below:
@prince.syed.shahid Menyesal aku datang sini harini , padahal harini aku budget hampir RM 90k untuk nk shopping set2 emas untuk isteri aku untuk raya kalini sebab wife berkenan nak cari design bunga2 pulak untuk set emas kalini , baru tanya pasal cincin tapi layanan cam hampehhhhhhh , kur4ng aj4r , aku datang nk beli emas tapi layanan yang aku dapat cam hampehhhhh kat kedai emas ni , kenapa , ko tgk aku pakai simple camni ko ingat aku x de duit ker haaaaa , staff pompuan tu mmg silap lah buat customer cam aku ni teruk camni , aku sampai stop terus buat video sebab menyampah dengan layanan yang diberikan , ko mmg silap orang lah pompuan , ko ingat aku ni sengkek x de duit ker ha ? Aku pakai simple sebab nk santai harini , ni lah dunia weiiii , ko kaya pon tapi pakaian ko simple orng x pandang , ni kan pulak kalo orng yang x berkemampuan , camne agaknya layanan yang diberikan , cehhhhhhhhhh , AKU KESAL SANGAT SANGAT dengan kedai emas ni , sumpah kesal dengan staff nya , cehhhhh Korang tgk minit ke 0.36 staff tu Siap baling jer cincin kat kami ya , how ya u boleh layan customer camni , pastu kau tinggi suara kat aku dan wife dan pandang kami cam x de duit dengan muka sinis ya
♬ original sound – Prince Syed Couture – Prince Syed Couture
@haniffajewellers
