Earlier this week, a Malaysian woman named Thanushah opened a Pandora’s Box when she shared her traumatising experience of a skincare treatment backfiring, via her Twitter handle @teaszn.
From her lengthy testimony, Thanushah accused Venusde of a series of things that transpired. She also uploaded numerous photos of her facial condition over the past year following the pico laser service from Venusde Mid Valley.
On behalf of CEO Wilson Lee, Venusde has released a statement to address Thanushah’s allegations. Just like the statement that was published earlier on the company’s Instagram, Venusde claims that the allegations are false and they have resorted to take legal action.
Here’s the statement:
“We have been made aware of recent allegations made by Thanushah (@teaszn) on 9th July 2023. Through her Twitter account, Thanushah shared statements concerning the outcome of a Pico Laser treatment provided by our beauty saloon, Venusde. We would like to emphasize that these allegations are untrue.
We want to assure the public that a thorough investigation into this matter has been conducted and we will proceed with legal action to address the false allegations made against our saloon. As legal proceedings are underway, we seek for your understanding that we are unable to publicly disclose specific details at this juncture. Rest assured that once the legal process is concluded, we will provide an account of the situation.
Venusde remains steadfast in our unwavering commitment to integrity, responsible practices, and customer care. We sincerely appreciate your understanding during this time.”
A rep added that Venusde aims to give a full, transparent and comprehensive account of the situation once legal proceedings are concluded.
Since Thanushah’s story went viral, a Malaysian dermatologist named Dr Ingky shared his thoughts on why her skin reacted so badly to the treatment and how this could’ve been avoided from spreading.
Sad to see this sort of thing happen. Highly likely, she had folliculitis, which is the infection & inflammation of the pores/hair follicles leading to severe acne vulgaris after extractions and laser treatments. https://t.co/6d3H3gYFyj
— Dr Ingky (@dr_ingky) July 12, 2023
Folliculitis is a risk whenever one does facials or lasers. It could be due to hygiene, improper technique, or skin reaction to being mishandled. However at the 1st sign of folliculitis, one should be referred immediately to any GP for immediate antibiotics to control the spread
— Dr Ingky (@dr_ingky) July 13, 2023
