When trying to catch a flight, passengers sometimes experience delays, or they may arrive early and would have to wait. In these cases, many would sit at the public seating area to pass the time. It’s the responsibility of the airport’s management to provide such facilities to ensure passenger comfort – but what happens if the passengers are dissatisfied with what’s provided?
This week, a Twitter user known as @ErnestOnPT voiced dissatisfaction with the newly-revamped seating area at the Kuala Lumpur International Airport 2 (KLIA2) Transportation Hub.
The post featured metal seats installed near the bus parking lot on Level 1 of KLIA2, designed for passengers waiting for their rides. These seats were intended to enhance comfort and provide extra space for travellers. However, despite these intentions, the choice of materials and design had led to criticism, especially since the seats are notoriously uncomfortable.
The user wrote, “Frequent bus users would know how painful these seats are, described to bring ‘enhanced comfort, to a point that standing is preferable to sitting on these works of abomination.” They also suggested, “It’s not that hard to install a much better bench—or even reuse the seats in the terminal.”
Some netizens agreed, pointing out that the decision-makers likely never experienced using these types of seats themselves. Others complained that sitting there would make their backsides sore, with some preferring to sit on the floor instead. One user compared the seating to Jakarta’s Soekarno-Hatta International Airport, while another speculated that the design was meant to prevent homeless people from sleeping at the airport.
While it’s clear from the comments that the facilities were not well-received, it’s unsure whether KLIA will take action or choose to ignore the complaints. Do you think it’s adequate for KLIA to provide these so-called “comfortable” seats?
Source: Twitter
Sakinah contributed to this article.
