It’s common for stores to receive complaints via food delivery apps from customers asking for refunds if they received the wrong order. However, some people take advantage of the app’s system so they can get away with free food by providing fake evidence.
On Tuesday (26th December), a Kopi Saigon employee posted screenshots on Twitter of a GrabFood customer asking for a refund for a drink, claiming that they had received the wrong order. The staff member, who goes by Mieja, suspected that the customer may be scamming them in order to get free drinks as they received a similar complaint back in February earlier this year, which she also posted a thread about the incident on Twitter.
“Perhaps it’s the same customer? How dare you do this to us? Do you feel happy with your ‘free’ matcha now? You even submitted a photo of our old cup design that we no longer use,” she wrote. In the previous thread, the employee claimed that a customer lied about receiving the wrong order from Kopi Saigon’s Shopee Food store and provided evidence by showing a photo of the latest cup design, checking the CCTV footage and even confirming the order details with the rider who delivered the item.
The Kopi Saigon server suspected that it was the same customer since they submitted photos of their “wrong” order with the coffee shop’s old cup design. “So I guess this is their modus operandi. They’ll buy a drink at the store and then order a different drink online and will reuse the same photos over and over again to ask for refunds”.
After the post went viral, netizens asked if there was a way for the store to appeal and maybe ban the customer from ordering again. Others shared similar experiences of customers trying to ask for refunds after claiming that they had received the wrong order.
At the time of writing, there has been no update from Mieja or Kopi Saigon themselves. If the customer did scam them then we hope that something can be done to avoid a similar incident from happening again.
