In light of the ongoing boycott, KFC Malaysia has been trying its best to stay afloat. Following the temporary closure of 100 outlets across the country, the fast food is now introducing a new policy in hopes to win back customers.
One such initiative is allowing customers to opt for a replacement if the piece of chicken purchase is too small. The new policy of buy-one-for-one is applicable for fried chicken of original, spicy, and even the promotional ones.
As mentioned in the terms and conditions, the chicken exchange can only be done during the day of purchase at the same store and only for the same flavor purchased. Do keep in mind that only uneaten or partially eaten chicken are accepted for said exchange.
According to the website, this exchange is applicable for in-store purchase. Hence, the receipt is required when you make your way to the counter to exchange. Of course, the exchange is subject to availability so it is advisable to check with the staff.
The posting spurred displeasure among several netizens. Many recalled their experience of how they have tried requesting for an exchange in some outlets yet the staffs didn’t seem happy to comply. It’s no secret that KFC’s chicken size and quality have been less than satisfactory in recent years. So hopefully, this initiative will the brand improving its quality of food.
Ariani Soraya contributed to this article.
