An e-hailing driver’s job is to safely send their customers to their destination. Unless the driver is too far away, stuck in traffic, or if an emergency occurred, there’s no reason for the driver to ask the customer to cancel their ride.
Previously, a customer was offended when her Grab driver rejected to pick her up after making a racial assumption that she was drunk. It seems the same thing has happened again, only this time, the driver was “concerned” about his customer’s weight.
Yesterday (Thursday, 6th July), a Twitter user who goes by @izzatdalphia shared her recent experience of how a Grab driver discriminated against her for her weight. In the tweet posted, the fashion designer claimed that the driver asked her to cancel the trip midway because of her weight.
“He kept talking about how he cannot go fast because he’s worried that his car will get damaged because I’m overweight. What kind of service is this?” she wrote. The customer also added that the driver was driving slowly and that he didn’t want to turn on the air-conditioner.
Shortly after the post went viral, many came to the dressmaker’s defense by condemning the Grab driver for his insensitive comments and judgemental mindset. Some netizens commented that the driver also has the right to be concerned for his vehicle. When asked about the kind of car he was driving, it was said that he was driving a 6-seater Honday City.
Fortunately for @izzatdalphia, Grab Malaysia quickly responded to the issue. The company wrote, “We apologise for the inconvenience you went through. Rest assured, such behaviour from the driver will not be taken lightly and this will be addressed accordingly.”
We’re glad that the situation has been taken care of and hope that no other e-hailing driver will discriminate against their customers for anything in the future.
Source: Twitter
