Recently, issues of unreasonably priced restaurants seem to be emerging like mushrooms after the rain. Remember the Ikan Siakap issue? Yeah, now we have a similar issue with a restaurant in Bangsar.
Last weekend (28th November 2021), a Twitter user who goes by the name Idris Halba (@LOLsuren), vented through a whole thread of tweets regarding his breakfast experience at the banana leaf restaurant.
He started off his rant with a reminder to his Twitter followers to “ALWAYS check your bill before paying.” Idris went to the restaurant with his wife for breakfast and they ordered crab biryani, considering that the price displayed on the menu given was reasonable. When the waiter took their order, the waiter had asked them whether they wanted their crab to be served separately as it would be easier for them to eat it. We all know how complicated picking crabs off are, so we understand why they said yes.
However, when they went over to the counter to pay, they saw two different items keyed in; egg biryani that costs RM7, and crab curry for RM30. Upon seeing this, they told the restaurant workers that they ordered crab biryani instead of egg biryani with crab curry. Then they were queried back again by the another worker, “you ordered the crab separately, no?” They explained how they only did it because another waiter suggested that the crab is served separately.
ALWAYS check your bill before paying.
So this happened just now. Ordered crab briyani, waiter asked if we want the crab to be served separately (easier to eat HE CLAIMED) so we said ok. pic.twitter.com/wtU0JHgnAo
— Fayed Al-Todi (@LOLsusaho) November 28, 2021
Later on, one of the waiters came up to Idris to tell him that when a dish is served separately from the biryani, it is subjected to a different pricing. “The size of the crab will be different“, reasoned the waiter. “But we DID NOT order the crab separately“, tweeted Idris. It’s just supposed to be in a different plate, that’s it.
The couple thought this issue had been resolved, until they saw the new bill printed. The price stated on the menu was RM25 for the crab biryani, but on the bill, it was hiked up to RM35. RM10 extra, really? When they saw this, the wife went over to the counter for clarification. And apparently, the price did go up but they did not update the pricing on the menu.
We are pretty sure they would have argued more regarding the price (because we know we would), but he mentioned how the queue was long so the couple left and opted for an online complaint to KPDNHEP. Although, the food was delish but due to the ridiculous tactics the restaurant used to rip people off, the couple probably won’t return.
Now, if you were in their place, would you return to the restaurant just for the food and dismiss the treatment and price?
Update (1st December):
Bala’s Banana Leaf has come forth to admit that it was an error on their part for not updating the display price in their restaurant. “The crab costs RM22, so when added to the Briyani dish there would be a price increase,” the eatery was quoted as saying. They also explained that the recent increased of produce in Malaysia has forced them to increase the prices on their menu.
Source: msn via TRP.
