AirAsia has issued a public advisory cautioning travellers about a growing number of fraudulent customer service scams targeting airline passengers on social media.
The advisory follows the circulation of online posts displaying a phone number falsely claimed to be an official AirAsia customer service line. The airline warned that the number is not affiliated with AirAsia and is suspected to be part of a scam targeting travellers seeking assistance with their bookings.
The airline strongly advised the public to avoid contacting customer service numbers found on unverified sources, to be cautious of any links received via WhatsApp, or other messaging platforms and to refrain from sharing personal information, booking references, or payment details with parties whose identity cannot be confirmed.
As part of its advisory, AirAsia clarified that it does not operate customer service via phone calls. All official customer support services are available exclusively through AskBo, the airline’s digital support platform. Guests can access AskBo via the AirAsia MOVE app or through AirAsia’s official digital platforms to receive assistance with flight bookings, schedule changes, travel information, and other services swiftly and securely.
The airline encouraged travellers to always verify information through official AirAsia channels, including its website and verified social media accounts, especially during the peak Hari Raya travel period. The airline will continue to monitor the circulation of misleading information, as well as remind the public to remain vigilant against potential fraud, especially during this season.
For official information and assistance, visit AirAsia’s website or access the AirAsia MOVE app.
