Many would consider food delivery riders as unsung heroes, cause without them, we’d be left starving. Not only that, some have even risked their lives to save others from danger. There should be more appreciation for our riders for providing their services.
Unfortunately, not every customer has had a pleasant experience with food delivery riders as some have shown inconsiderate behaviours or attitudes towards the customer. Sadly for this customer, it was only recently that a rider managed to do her one simple request. Here’s what happened:
Kalau rasa x berminat ramai lagi org nak keje rider nih jgn disebabkan segelintir punya peel semua rider terpalit sama
Grab rider Nizam or @grab_nizam on TikTok, posted a video earlier this week where he was delivering an order to a customer who lives in an apartment building. In the video, the rider shared that his customer had asked him to deliver her food to the 4th floor.
The customer, who the content creator referred to as ‘auntie’, is apparently an elderly disabled woman. According to the video posted, it was mentioned that many riders before him complained about having to go up the stairs because the building has no lifts, leaving the poor auntie no choice but to get the food herself. “They’d always make excuses on why they couldn’t come up,” he quoted the elderly woman.
The rider ended the video by reminding his peers to try and be more considerate to customers, especially toward the elderly and OKUs, instead of rushing to accept the next order. “If you’re not willing to compromise, there are others out there who would gladly do this job sincerely. Don’t give us riders a bad name,” he captioned the video. The TikTok post then went viral now reaching over 108k views and 2.7k likes.
Netizens praised the Grab rider for his honest work and kindness. Both customers and fellow riders also shared their experiences in similar cases. Some netizens claimed that there had been riders who even refused to use the lift to deliver the food while others said they’d tip the ones who took the trouble as a token of appreciation.
We applaud the rider for speaking out for the customer and fulfilling her simple request. We hope that she’ll have more pleasant experiences with food delivery riders in the future.
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