As is customary during Ramadan, hotels are now packed in the evenings as many gather to break their fast. Most look forward to it. After all, they get to enjoy good food and excellent company. Usually, it’s well worth the price!
Unfortunately, customers at a certain hotel in Putrajaya were left dissatisfied with their experience last Sunday (10th April). They were left waiting to break their fast for over 2 hours!
One customer, Syukri was very disappointed as this was a 5-star hotel. He stated he had already paid RM148 a week ago for the buffet. However, they were still left waiting outside the hall to break their fast. “Imagine us waiting outside the lobby for almost two hours,” he said. “Some were furious and some nearly fainted because of hunger.”
Unfortunately, the hotel’s staff merely told them to be patient and wait. Syukri pointed out that there were also elderly folk, children and babies who were forced to wait with the crowd. They were finally allowed entry at 8pm, but misfortune struck again. The food had all been finished. “Because of that, the manager of the hotel promised to refund out payments,” Syukri said.
Many unhappy customers felt the need to reach out for help. Some decided to contact celebrity chef Naem Ramli as he was the ambassador of the hotel’s buffet. The chef was quick to step up to the plate and apologise on behalf of the hotel.
“I represent (the hotel) and apologise for what happened,” he stated, in an interview with Wilayahku. “I know many fans came to try my food.” However, Chef Naem clarified he was only responsible for the quality of food and as such, did not feel able to comment on the situation. He added that the management would likely have a better explanation as to what had happened.
It’s certainly frustrating as we know many were looking forward to breaking their fast with good food. Hopefully they don’t encounter such an experience again!