Malaysia is a rapidly developing country and we love how we are given access to various privileges — cheap healthcare, free education, easy access to public transport, etc. But, there’s always a catch to it; long queues at the hospital, normalised rape jokes in schools, and what we’re going to look into today – non-functioning elevators and escalators at LRT stations.
We know how most organisations have made it easy for us to voice out our complains and feedbacks through social media, by just tagging their accounts, which is exactly what this Twitter user, Muz (@MuzamilIdris), did.
Muz, had once informed Rapid KL regarding the broken escalator issue — guess when? 5 years ago! He had posted a tweet on the 9th of November 2016, mentioning Rapid KL’s Twitter account, “It’s been awhile since the escalator here in Sri Rampai worked. I’m sorry for asking, but is it unrepairable?“, to which Rapid KL replied “Hi @MuzamilIdris we’re sorry for the inconvenience. As of now, we’re still waiting for the repair parts to fix the said escalator.“
Obviously, after tweeting that, the man would have expected for the issue to be fixed as soon as possible. Unfortunately, to no avail, as the escalator is still not working up to this day — which, made Muz revisit the tweet from 2016 and queried the issue once again towards Rapid KL.
He quote-tweeted the original tweet sarcastically on the 9th of November this year, “I’ve waited 5 years, (the original tweet was exactly 5 years ago), the government has changed thrice, the spare parts for this escalator still hasn’t arrived since 2016.”
To which then, Rapid KL replied with their justification of the reason why the escalator hasn’t been fixed. They apologised but also denied their responsibility at the same time in a tweet that goes, “1/2 Hi, we are very sorry for our mistake regarding our previous tweet. After double checking, we would like to inform that this escalator isn’t under Rapid KL’s maintenance jurisdiction. Below we attach these pictures for your reference.“
These facilities provided were supposed to make our daily tasks easier, not be a hassle. But, when it’s always broken and never fixed, it just sits there like a huge ornament with no proper function.
In some cases, it will become a hindrance to others — especially the ones with disability and really need those “facilities” to move around. We hope issues like this around Malaysia would be settled promptly by responsible parties.