Since the government has lifted several restrictions for the fully vaccinated individuals, many have taken the opportunity of the relaxation to engage in leisure activities and dine in their favourite local eateries.
Recently, a video footage went viral on TikTok displaying a woman causing commotion at a Pizza Hut restaurant after not being able to order the pizza that she wanted. The customer was filming the Pizza Hut employees and she sounded displeased with one of the employee’s answers after being told that they were unable to receive pizza orders as their oven was not working.
The female customer however repeatedly asked “Why is the oven not working?” to the staff as she apparently was not satisfied with the answers given. In fact, the Pizza Hut staff had explained and patiently answered that the oven malfunctioned after being struck by lightning the previous day and it caused the pizza joint to be unable to prepare or take pizza orders for the day.
The situation soon became tense as the Pizza Hut employee was about to lose her patience answering the persistent questions. The video caught netizens attention and many criticised the customer for her inability to understand the situation. Many also posed a question asking the reason the restaurant remained open despite the oven not working properly.
The questions were answered by several netizens who have experienced working in the Food and Beverages (F&B) department. A few netizens remarked that it is not easy to simply close the restaurant for a day without the approval from the headquarters, especially for a big franchise like Pizza Hut.
Netizens also praised the Pizza Hut’s staff for being professional and calm in dealing with the persistent customer. They also noted that it is certainly not easy to remain composed when encountering incessant questions when the answer has also been given.