During this current MCO season, it’s evident that a lot of people have been relying on online shopping platforms like Shopee and Lazada to make purchases.
Despite the increase of sales during this period, there are also a few incidents where online sellers have to deal with several rude and impatient customers. Some even “victimised” the sellers by intentionally giving them low ratings on the app.
As seen in the photo shared on the Kelantan State Facebook page, a male buyer could be seen leaving a two-star rating to the seller on the Shopee app. The reason being? The item that he ordered failed to be received on the same day. The customer also revealed that he will give a feedback once the item arrived and gave a low rating immediately after placing his order.
Refusing to stay silent, the online seller clapped back at the customer,saying,”You think this app (Shopee) is similar to FoodPanda or Lalamove? You place your order today and you expect the goods to arrive at your doorstep the same day?”
The seller’s savage remark has in turn been met with tons of amusing remarks left by netizens, with most of them poking fun at the customer. Some even assumed he might be a first-time Shopee user! Check out other comments left by them here:
According to the correct procedure, buyers are only allowed to click on the “Order Received” button once they have already received the ordered items, followed by giving the rating. The rating refers to the items ordered and does not refer to the courier.
Hopefully, this issue will not recur as the rating provided by the customer to the seller will in turn affect several other buyers on the Shopee app.