There’s a saying: Don’t shoot the messenger. Or in this case, the Grabfood rider.
A Twitter user, @exmnexmnmn recently accused his Grabfood rider of stealing his Starbucks order. According to him, he ordered 3 drinks but only received two. He added that he had reported the matter to Grab but had not received any word from them.
Grab was quick to reply to the Twitter thread, explaining that according to the picture, the cupholder given was only for two drinks and that all packages are sealed before the rider picks them up.
The admin reassured him that since he had already reported the matter, the team in charge will help. They also added that the riders are not allowed on the premise and are required to wait outside until the order is done.
A few Twitter users decided to get to the heart of the matter. As it turned out, he did in fact order three drinks. One was an offer from Grab, listing two drinks. However, his order grouped it as one. Netizens came to the conclusion that it was neither the rider’s or Grab’s fault. The order had been botched by Starbucks instead.
No one was happy with how the Twitter user had handled the matter, claiming that reporting it was enough. Normally, after a report has been made to Grab, they will refund the order, which is satisfactory in most cases.
According to netizens, he should not have gone public with the accusation. One Twitter user advised the Grab company to ignore him while another stated they should ask for an apology before giving a refund.
Strangely enough, this isn’t the first time this person has caused trouble. Apparently, the Twitter user @exmnexmnmn is notorious for causing drama. Previously, he had made fun of a man who was run over by a lorry while trying to do a good deed.
Currently, his Twitter account has been deactivated but according to frustrated netizens, he will be back under a different handle after the heat has died down.
Hopefully, he learns his lesson to stop publicising things unnecessarily.
Update (15th February, 9pm):
Following the Starbucks – Grab controversy, the online personality named Ezrin Nazan has been suspended from his job as a creative consultant.
Bateriku.com, which offers battery delivery and installation services, released the following statement:
“Bateriku.com would like to apologise for the behaviour of our contract staff who published rude comments regarding a Grab rider on social media recently. At Bateriku.com, we do not tolerate any indecent behaviour whether within or outside of the Bateriku.com organisation. Bateriku.com management has taken immediate action to suspend the man while investigations are carried out,” the company stated.
The 32-year-old man also took to YouTube to apologise, saying, “I admit that it was my fault because I tweeted it from my own personal account. My mistake was accusing the rider of stealing my drink when he did not even do so. I apologise for that.”
“To riders who are affected, I would like to say that I am so sorry. This is purely my fault for tweeting like that. The tweet was provocative and those attacking me on social media right now, thank you. I read all your comments,” he added.