A fight broke out between a male customer and a few drive-thru employees at a McDonald’s franchise in Rawang, Selangor, due to a misunderstanding regarding the former’s payment method.

Footage of the incident has since gone viral online, showing the chaotic situation involving several men and employees at a McDonald’s drive-thru window that occurred around 7:30pm last Sunday (22nd September).


Gombak district police chief, ACP Arifai Tarawe, revealed that it was the 41-year-old customer who lodged a police report right after the incident. According to the district police chief, the customer reportedly got upset when the McD employee made the payment for his order using PayWave without his permission.

“The victim also claims that the operator at the counter raised his voice, spoke rudely to him and made him wait too long. A brawl broke out between them before another man appeared to punch him in the left temple and forcefully grabbed his armband,” ACP Arifai said in a statement.

ACP Arifai Tarawe (Source: FMT)

The man, who is also an e-hailing driver, later made a police report at the Serendah police station at 8pm, claiming that a McDonald’s employee had punched him. “The officers on duty called an ambulance to bring the victim to the hospital to treat the injuries he sustained,” the police official stated, before adding, “We also received another report from the alleged fast food employee, who also recorded statements from the witnesses to assist in the investigation.”

Meanwhile, McDonald’s Malaysia has also posted a statement on its official social media pages to address the case. In the statement, they claimed that their employees were victims of assault by the customer.

Read the fast food chain’s official statement here:

Source: McDonald’s Malaysia FB

The Star confirmed that the aforementioned customer has been arrested. The case is being investigated under Section 323 of the Penal Code for voluntarily causing hurt.

Source: Berita Harian.

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