Dato’ Aliff Syukri Sheds Light On Netizen’s Bad Review About His Resort

A Malaysian man named Abudi Alsagoff took to his Facebook yesterday (Monday, 17th August) to share his bad experience during his stay at Sugeh Hill Resort in Janda Baik, Pahang.

Much to his surprise, Abudi later revealed that he was threatened by resort owner, Dato’ Aliff Syukri, who personally asked him to remove his previous post.

So I shared my bad experience at his resort. It was honest and truthful. But instead of improving their staff’s hospitality training, he is threatening me with “DELETE NOW or else” attitude. pic.twitter.com/1C0qmlmaDc

— Abudi Alsagoff (@AbudiAlsagoff) August 17, 2020

So what caused the ugly drama between the duo?

In his lengthy post on his Facebook, the customer was not satisfied with the room which he said was filled with garbage. Worse, Abudi also claimed that there were cockroaches roaming in the fridge, in addition to other problems. To quote the social media user, “This place is huge and beautiful. But it’s a pity, cause they need to improve the maintenance and their customer service.”

In response, Aliff uploaded a CCTV footage showing a group of visitors at the lobby, presumably Abudi’s family. He vented out his disappointment with the attitude and ethics portrayed by the family in the clip.

The video posted by the “Cuba Bahagia” singer shows a few individuals including children running in front of the counter, a girl playing skip rope and boys playing football. Others were also eating at the area. According to the celebrity entrepreneur, the lobby is not a suitable place to carry out those activities.

 

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Terima kasih kepada pihak family tuan yg memviralkan @sugehhillresortjandabaik kami yg x pasti kesahihanya.. apa pun sy nak ucapkan terima kasih kerana menginap di resort saya di kampung janda baik… iaitu eco resort bukan hotel 5 bintang sbb tu harga bilik di sini serendah rm175..dan mereka bercuti selama 3hari di sini dgn jayanya…terlebih dahulu saya ingin memohon maaf jika byk kekurangan dari pihak kami kepada tuan…. . Utk makluman tuan kami @sugehhillresortjandabaik ada peti cadangan utk komen pelanggan kami.. dan kami sedar akan kekurangan kami dan kami akan megambil mana2 nasihat yg kami rasakan baik bagi kami utk kami perbaiki resort kami.. . Utk makluman pihak tuan,semasa kejadian saya tiada di sana…jika tuan maklum mmg kebiasaannya saya berada di sana utk memantau keadaan di sana terutama memastikan pelanggan berada dlm keadaan baik. . Berkenaan isu air di Lobi,utk pengetahuan Tuan,kami mmg tidak menyediakan air di Lobby sebelum ini,tapi memandangkan keadaan pelanggan yg ramai di sana terutama yg ingin bertanya dan utk check in bilik kami sediakan minuman bagi pelanggan yg dahaga…Untuk pengetahuan Tuan,ketika itu,kami telahpun dlm proses memasang Penapis Air dan ketika ini pemasangan tersebut telah pun berlaku dan tiada lagi air begitu disana melainkan menggunakan penapis air dan jika tuan ke sana telah adapun dipasang penapis Air Cuckoo sejak 2 minggu yg lalu di Lobi . Yang kedua,isu takut anak terjatuh bermain Di Lobby,saya rasa tuan juga maklum bahawa lobi bukan lah ruangan utk berlari atau bermain…di sana adalah ruangan menunggu…tetapi keluarga tuan telahpun bermain bola,makan beramai2 di lobi….baring dia atas sofa dan mengalihkan2 perabot dari tempat asal walhal lobi bukan bertujuan utk aktiviti berkeluarga…..dan juga pihak tuan sendiri membiarkan anak2 kecil bermain di sana…Staff kami warganegara indonesia ada juga menegur tetapi dibalas dgn kata2 kesat oleh pihak keluarga tuan dgn kata2 spt berikut’Orang Indonesia tak layak tegur orang Malaysia dan nanti saya bunuh kamu dan campak Ke laut’…Begitu juga pihak keluarga tuan telah menempah kambing Aqiqah di kawasan kolam renang tanpa kebenara kami..

A post shared by Ohabangkosmetik (@aliffsyukriterlajaklaris) on Aug 17, 2020 at 7:04am PDT

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Despite that, Aliff apologised (on behalf of the Sugeh Hill Resort management team) to Abudi and his family. He added that visitors are also open to give feedback at the suggestion box placed at the resort so that the team can improve on their shortcomings.