Imagine waiting for a train that never arrived. That’s what hordes of commuters had to go through this morning.
At 9am today (Tuesday, 5th July), scores of passengers of the Kelana Jaya LRT Line found themselves waiting for a train that never arrived even after 30 minutes. They waited in vain, with an announcement informing them about the situation only half an hour after they were stranded.
In a Facebook post, Rapid KL explained that the disruption was due to a stalled train at Damai station heading to Gombak. They also urged commuters to be patient as they rectify the problem. Then at 9:30am, informed passengers that the aforementioned train was being towed to Setiawangsa.
Rapid KL also provided shuttle trains from Setiawangsa as well as Damai to deal with the stranded commuters. Fortunately, as of time of writing, services of the Kelana Jaya LRT Line has resumed to normal.
However, Rapid KL faced criticism from frustrated commuters. A Facebook user by the name of Raju commented that he was stuck at the Wangsa Maju station for 30 minutes. He referred to the RapidKL Travel Guide application but was disappointed as the app was not updated with the latest information.
Several others also expressed their disappointment, with most of them explaining that they were late to work or meetings because of the delay. One user even suggested that Rapid KL give out a “notice letter” regarding train delays so that employers will understand the situation.
Customers were also dissatisfied with Rapid KL for their lack of ground staff. Apparently, Masjid Jamek, which is one of the main and also busiest interchange stations, was filled to the brim with commuters, but no personnel was there to help with crowd control.
As if adding fuel to the fire, the train company also suggested that commuters in a rush to another location should look for alternatives as they did not know how long it would take the rectify the situation.
As train delays are a common occurrence for anyone regularly taking the LRT, we sincerely hope that Rapid KL bucks up in order to provide better services for their customers.
Source: Rapid KL’s Facebook.