Many would agree that watching films on the big screen is far more enjoyable, allowing you to fully immerse yourself in the story. Unfortunately, there have been numerous instances of inconsiderate cinema-goers ruining the experience for others by being obnoxiously loud, or even triggering the fire alarm by vaping inside the cinema hall.
Recently, this group of individuals missed out on the latest “Blood Brothers” film, which has been a blockbuster hit so far, after claiming they were mistreated by cinema staff. However, it now appears their version of events may not have been entirely accurate. Here’s what really happened:
For context, a TikTok user who goes by @/lyxn claimed they went to see Blood Brothers at the AEON Seri Manjung TGV Cinemas outlet in Perak. According to the user, their seats had been taken, and they were unable to get a refund for their RM78 tickets from the cinema. They also alleged that a supervisor scolded them rudely. The video has since gone viral, with many viewers asking for more details about the incident.
Over the weekend, TGV Cinemas issued an official statement addressing the incident. According to the cinema chain, the TikTok user and their group of friends arrived 20 minutes late to the screening of the highly anticipated film. Instead of heading straight to their assigned seats, the group entered a different screening hall to catch up on what they had missed, taking seats that belonged to other customers.
After being notified by the affected customers, TGV staff asked the latecomers to return to their original seats. However, the group then demanded a refund as they had missed part of the film. The company concluded the statement by reminding patrons to only sit in the seats they have purchased, and that refunds are not issued for late arrivals.
Netizens reacted to the post with many criticising the original uploader for their sense of entitlement, pointing out that TGV was not responsible for their late arrival. Others speculated that the group may have been first-time cinema-goers, suggesting they were simply unfamiliar with the rules. As for the TikTok user, they have since deactivated their account following backlash from the public.
What do you think of the situation? Were the customers too entitled?
