From time to time, we’re reminded to practice the 7Rs; Rethink, Refuse, Reduce, Repurpose, Reuse, Recycle, and Rot to keep our environment clean and safe. Some companies have also encouraged their customers to keep pushing forward for a more sustainable future.
With that being said, who knew that this famous frozen yogurt shop would prevent a customer from using her own container when placing her order in an effort to reduce waste?
Over the weekend, a local woman named Chiayeow Gan posted on the Zero Waste Malaysia Facebook group to share her experience of ordering at a llaollao outlet in Melaka, without specifying the exact location. The customer said she wanted to buy a froyo and asked the staff to prepare the dessert in her own metal cup that she brought with her.
Much to her surprise, the new store supervisor declined the customer’s request saying that it was not possible for her to use her own container. The mother-of-two informed the supervisor that there had been no issue with using her own cup at the outlet previously and that her intention was to reduce waste. Unfortunately, the supervisor did not believe her claims and asked her for photographic evidence.
Not wanting to argue any longer, the customer simply left with her family to go have ice cream at Baskin Robins instead. “This was the first time I was declined by llaollao Malaysia. Every cup and every spoon goes in the bin. I do not expect a discount but please do help make it easy for people who bring their own containers as we are not out here to swindle an extra gram of ice cream but to help reduce waste,” she wrote.
Chiayeow’s post then went viral with many praising her for standing her ground. Some even shared similar incidents where the dessert shop could not provide them with alternative spoons for their ice creams. A few argued that staff members were simply following their standard operation procedures (SOPs) and that the containers may be against their health and safety policy.
At the time of writing, llaollao Malaysia has yet to address the viral issue and clarify their policy regarding customers using their own containers to reduce waste. Do you think llaollao Malaysia should simply allow customers to bring their own containers?
Source: Facebook
