Malaysia Airlines (MAS) has been getting a lot of heat from passengers lately for a multitude of reasons. A few months ago, a man criticised the airline for downgrading his seat from business to economy on the day of the flight itself. Prior to that, the company’s magazine was called out for mistaking Sabah’s nickname for Sarawak’s.
Recently, MAS ended their catering service partnership with Brahim’s Food Services and announced that passengers would be allowed to bring their own food which led to the misunderstanding that the airline will no longer be providing meals on flights. While that may not actually be the case, this man was still very disappointed with what was served during his flight.
Earlier this week, a netizen who goes by Marcus Zeng shared his recent flight experience with Malaysia Airlines. According to the passenger, his flight to Hong Kong was delayed by 1.5 hours due to the catering service. However, he was dumbfounded by what the cabin crew served him that morning.
In his post, he said that the new breakfast pre-packed inflight meal for business class was the same as what they served in economy class. As seen in the photos above, the package contained bakery goods: a chicken floss-filled roll, a fruit cake, a cookie, an apple and a cinnamon bun. “I said I didn’t want it. Drinks were basically water, juice, coffee and tea. There was no alcohol available,” he added.
The passenger went on to say that he would’ve preferred if the airline compensated for the flight delay with food vouchers that he could redeem at the terminal. Apart from the disappointing meal, he also complained about the seats saying that they were “old and tired looking” and believed that they should only be used for short domestic flights instead. The disgruntled customer ended his post by saying he would no longer be flying with MAS.
After the Facebook post went viral, many, apparently, seemed to agree with Marcus that the airline’s service had not been up to expectations with a few claiming that they had similar experiences. While Malaysia Airlines did not respond to the specific passenger’s complaint, they did previously specify that a revised meal structure would be available for longer flights, with pre-packaged meals being largely given for shorter journeys.
Sources: Facebook, Malaysia Airlines
