EVERYONE, BAD NEWS! HappyFresh has halted all operations in Malaysia for the time being. Most of you may already be aware of this if you attempted to use the HappyFresh app and were unable to place an order. According to the HappyFresh official website, the company is currently working to resolve the issue and the stores will remain closed until the problem is solved.
HappyFresh did not reveal the cause of the unexpected incident, nor did they specify when the services would be restored. Customers have complained that the app does not allow them to checkout, that there are no available delivery time slots, that other features of the app cannot be used, and that the purchase does not go through.
“The issue is taking us longer to resolve the problem than expected. Our stores will remain temporarily closed until we can resolve the issue. We apologise for the inconvenience and request for your patience a little longer while we continue our efforts,” the company stated on the website.
Some customers took to Facebook to express their dissatisfaction, with one claiming that the services had been down for three days. Despite the numerous complaints, the company has refused to reveal much information about the reason for their abrupt decision, but some customers have speculated on the subject.
One factor could be due to the company’s continuous financial struggle as the Jakarta-based organisation has had difficulty raising funds to operate, prompting the online grocery platform to hire the firm Alvarez & Marsal to review their finances.
It appears that Malaysia is not the only country suffering the consequences; the grocery shopping company recently ceased operations in certain areas of Jakarta as well. The senior executives appeared to have abandoned their daily duties after it was revealed that they owed US$97 million (RM437 million).
Sources: Lowyat, Facebook, HappyFresh
Neetashini Kanendran contributed to this article
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