In a recent report by The Star Online, at least a dozen pilots for Malaysia’s budget airline AirAsia reported in sick yesterday, causing chaos as hundreds of passengers were left stranded at the Kuala Lumpur International Airprort 2 (KLIA2) in Sepang.
The English-language daily reported that most affected flights were domestic flights. Some passengers were forced to spend the night at the airport as their flights were delayed. Only one international flight to Bangkok’s Don Meuang Airport was forced to be cancelled.
Regarding the chaos, AirAsia CEO Tan Sri Tony Fernandes confirmed the situation by replying to a Twitter user that they “unfortunately had 13 pilots sick which caused flight issues”.
As a result, the flights schedule became chaotic after the flights were re-timed. Some passengers were initially arranged to moved to other flights, but the plans were later cancelled.
— Tony Fernandes (@tonyfernandes) December 1, 2015
As of time of writing, The Star Online reported that AirAsia’s operations at the KLIA2 seemed to be back to normal. All flights were operating as usual and the departure hall is packed with travellers as always.
According to an airport ground staff, “the situation would be more chaotic” if more flights are being cancelled. “This is considered fine. Now it seems everything is back to normal and this is a usual scene of the departure hall as now is the peak hour,” the staff added.
Regarding the situation, AirAsia issued a statement on Wednesday, stating that the flights were delayed due to operational requirements. “AirAsia is working towards a resolution to ensure all guests enjoy a smooth journey,” it said.
All affected guests are being informed accordingly and necessary assistance is being provided. AirAsia sincerely apologise for the inconveniences caused.
Among the flights that were delayed were to Kota Baru, Tawau, Don Mueang and Chiangmai in Thailand, and Jakarta in Indonesia.